Shipping policy
Shipping & Delivery
Last updated: May 2026 · Questions? hello@coxsmart.com
Free Shipping Destinations
We offer free standard shipping to the following 5 countries. No minimum order required.
| Country / Region | Estimated Delivery | Shipping Fee |
|---|---|---|
| 🇺🇸 United States (contiguous 48 states) | 5–10 business days | FREE |
| 🇨🇦 Canada | 6–10 business days | FREE |
| 🇦🇺 Australia | 5–10 business days | FREE |
| 🇬🇧 United Kingdom | 5–9 business days | FREE |
| 🇳🇿 New Zealand | 6–11 business days | FREE |
ℹ️Delivery times are business days only (Monday–Friday, excluding public holidays). Actual delivery may be longer during peak seasons such as Black Friday, Christmas, or Chinese New Year.
⚠️Order Notice:
1.We currently do not ship to countries not listed above. To ensure price transparency and secure checkouts, all transactions on our website are safely processed and settled in US Dollars (USD / $).
2.If your country is not listed, please contact us at hello@coxsmart.com — we may be able to arrange a special shipment.
U.S. Areas We Cannot Ship To
Free shipping is available to the contiguous 48 U.S. states. The following areas are currently not supported:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- Marshall Islands
- Palau
- APO / FPO / DPO (Military addresses)
Order Processing & Fulfillment Flow
All orders are processed carefully to ensure product quality. Once your package leaves our central electronics fulfillment hub, you will receive a shipping confirmation email with a door-to-door tracking number.
We do not offer same-day, overnight, or next-day shipping at this time.
Shipping Address Requirements
To ensure smooth delivery, please provide a complete and accurate shipping address including:
- Full recipient name
- Street number and street name (no abbreviations)
- Apartment / suite / floor number (if applicable)
- City, State / Province, ZIP / Postal code
- Valid phone number (mandatory for carrier delivery notifications)
Customs & Import Duties
To provide a premium and hassle-free shopping experience for our customers, all shipments to our 5 supported destination countries (United States, Canada, United Kingdom, Australia, and New Zealand) are fully managed under a customs-cleared policy.
• Pre-paid Duties & Taxes: Standard import duties, VAT, GST, and customs clearance fees are already absorbed by CoxSmart and fully included in the product price you see on our store. We do not charge additional taxes at checkout, and you will not be required to pay unexpected customs fees upon delivery.
• Delivery Notice: Our logistics partners handle all standard international clearance procedures on your behalf to ensure the device arrives safely at your door.
• Rare Exceptions: In extremely rare instances, local postal authorities may charge a minor localized administrative handling fee or a remote area delivery surcharge according to local zip code regulations. These specific localized courier fees (if any) remain the responsibility of the recipient.
Track Your Order
Once your order ships, you will receive a tracking number by email. You can use this number to monitor your delivery status at any time.
👉 Visit our Order Tracking Page to check your shipment status.
Important Notes
- Orders cannot be modified or redirected once dispatched. Please double-check your address before confirming your order.
- CoxSmart is not responsible for delays caused by customs clearance, weather events, or carrier disruptions beyond our control.
- If your package appears lost in transit, contact us within 30 days of dispatch. We will file a claim with the carrier and work to resolve the issue.
- Delivery timelines may be extended during peak periods (Black Friday, Christmas, New Year). We recommend ordering early during these times.
Questions About Your Shipment?
Our support team is ready to help. We typically respond within 1 business day.